Resources: Blogs and Websites

Here are a few key resources I often use and refer friends to.

The Municipal Research and Services Center (MRSC) blog has a section on Government Performance.

The Lean Enterprise Institute (LEI) is one the leaders in the U.S. for education and research on Lean process improvement. Once or twice a year, they come to the Seattle area to offer excellent workshops. Also, check out their bookstore. They are starting to build a national community of practice through their Public Service Value Network.

The University of Washington Tacoma Key Bank Professional Development Center offers Lean Six Sigma  Green and Black belt training in sites across Western Washington.

Results Washington, the performance section of the Governor’s Office, is one of the central advocates for using Lean tools in state government. Check out their site for some interesting examples of performance dashboards and for their annual Lean Conference.

The Washington Department of Enterprise Services provides training in Lean tools and you do not need to work for a state agency to enroll. They also have some interesting resources on their webpage.

The Washington State Auditor’s Office offers a Lean Academy through their Local Government Performance Center.

One of the best “live,” interactive dashboards in government is maintained by the Washington State Transportation Improvement Board.

King County has a website based on their Lean journey with some great resources.

Bob Behn at the Harvard Kennedy School of Government publishes a monthly “Performance Leadership Report”.

Liberating Structures is a great source for unique and innovative facilitation strategies. They sell the book, but it is licensed as Creative Commons and much of the content is on the website as well.